Terms and Conditions


TERMS and CONDITIONS

The Suz E Bee Candles Website is owned and operated by Suz E Bee Candles. By accessing, browsing or using this Website, you agree to the terms, conditions and disclaimers herein as amended from time to time. By purchasing an item advertised on this Website you agree to be bound by these Terms and Conditions. Suz E Bee Candles may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Any party engaged in illegal activities involving the use of this Website will be subject to civil and criminal sanctions and prosecution. Suz E Bee Candles does not guarantee that it will be able to prevent any illegal or inappropriate use of this Website, nor that it will give notice of any illegal or inappropriate use of this Website.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows. 

DISCLAIMER

The product information contained in this web site is provided by Suz E Bee Candles in good faith.  The information is believed to be accurate and current at the date the product information was placed on this web site.

Suz E Bee Candles does not warrant that the website or any products or services advertised on the website will be available or will meet customers’ requirements.  

Suz E Bee Candles does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or server that stores and delivers the Website and its contents to you will remain free of viruses or other harmful components. By accessing the Website you agree that Suz E Bee Candles will not be liable as a result of any error, virus or harmful components.

Neither Suz E Bee Candles nor any employees of Suz E Bee Candles make any representation or warranty as to the reliability, accuracy, or completeness of the information contained on this website, and by accessing this website you agree that neither Suz E Bee Candles nor any of the employees thereof will be liable for any errors or omissions in the information contained on this website.   In ordering products from this Website, you accept all responsibility for selecting a product that is suitable for your purposes.

DELIVERY INFORMATION

We endeavour to dispatch all orders within 5 business days of receiving them.  If this cannot be achieved for any reason, we will contact you and advise you when your order will be dispatched.

After dispatch, estimated delivery times within Australia are approximately 3 to 14 working days for standard rate of delivery.

You have the option to purchase signature on delivery for $2.95 when selecting postage.  Suz E Bee Candles recommends that you do so. This ensures recourse with the carrier should the order not arrive.  If you choose standard shipping, Suz E Bee Candles will not be held responsible for refunds or replacements of missing orders.

Your parcel will be delivered by Australia Post’s parcel post service.  You will be emailed a tracking number once your item has been lodged with the carrier.

Under no circumstances does Suz E Bee Candles ever warrant that it will meet a particular delivery date or time.

PAYMENTS

All payments for the Suz E Bee Candles website are to be made in Australian dollars.

COPYRIGHT

The material contained in this site is the copyright of Suz E Bee Candles and is protected by Australian and international copyright laws. All logos, and product designs and concepts are copyright protected by the Australian and international copyright laws.

WEBSITE CONTENT AND MATERIALS

The information and materials contained in this site (including these terms and conditions) are subject to change without notice.  We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.

REFUNDS AND RETURNS

Please choose carefully as we do not offer refunds for change of mind. However, if you are not totally satisfied with the quality of your product please contact us at hello@suzebeecandles.com.au).

We will review your request and email you with return instructions.

Please be sure to include the following information in your email:

  • Your name
  • The order number
  • The reason for the return and photos
  • Your daytime phone number
  • Your postal address

Once the item(s) are received and inspected, we will email you confirming receipt.   

If approved, we will process the refund (including the return shipping cost) by reimbursing the method of payment used at the time of ordering within 5 working days.

CHANGE OF MIND PURCHASES

Suz E Bee Candles will exchange any undamaged item if returned within 14 days of receipt. The item(s) must be returned in original condition, including packaging. 

Delivery and handling charges on change of mind returns will be at the customer's own cost and risk. The customer is also required to cover the postage cost of replacement items.

For information on the most appropriate way to return items, you must first contact Suz E Bee Candles via email:  hello@suzebeecandles.com.au

BURN TIME AND DIMENSIONS

Actual burn time of our candle products depends on a number of ambient factors, therefore, the times given are approximate.  

All product dimensions are to the nearest mm and are subject to variation due to being handmade. 

CARE

At Suz E Bee Candles we go to great lengths to ensure our products are of the highest quality. We have provided candle care information (under the candle care tab) please follow this information when burning your candles. Suz E Bee Candles takes no responsibility for improper use of any products outside of the Suz E Bee Candles store. The customer’s use of Suz E Bee Candles’ products acknowledges that they have read the care instructions for the product.

YOUR FEEDBACK

We welcome enquiries or feedback or any ideas you may have. Please feel free to email us at hello@suzebeecandles.com.au